Our Commitment to Your Privacy

At Zen Well, we are committed to protecting the personal information of our clients. We understand that your trust is essential to our relationship, and we want to assure you that we take every precaution to safeguard your information.

What Information We Collect

We collect personal information from you when you:

• Book an appointment or treatment

• Create an account with us

• Make a purchase or payment

• Participate in a survey or contest

• Contact us with a question or concern

• Complete intake forms

The types of information we collect may include:

• Your name and contact information

• Your payment information

• Your health and medical information (if relevant to your treatment)

• Your preferences and interests (if you choose to share them with us)

• Any other information volunteered on intake forms

How We Use Your Information

We use your information to:

• Provide you with the services and treatments you have requested

• Process your payments and manage your account

• Communicate with you about your appointments, treatments, and any changes to our services

• Improve our services and treatments based on your feedback and preferences

Credit Card Information

Please note that we do not store your credit card information on our premises or in our systems. All credit card transactions are processed through Square, a secure and reputable payment processing service. Your credit card information is stored securely by Square and is not accessible to our staff or management.

We Do Not Sell or Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes. We will only share your information with third parties if:

• You have given us your explicit consent to do so

• We are required to do so by law or court order

• We need to share your information with a third-party service provider to fulfill a service or treatment you have requested (e.g. a payment processor)

Your Rights

You have the right to access, correct, or delete your personal information at any time. Please contact us if you would like to exercise this right.

Please contact us at zenwellspa@gmail.com with any questions or concerns.

SMS Terms and Data Collection Details

By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• SMS MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.

• Contact Zen Well at (512) 387-5953 for HELP or to STOP receiving messages.

• Opt-Out: You can opt out of the SMS list at anytime by texting, or replying STOP or UNSUBSCRIBE to (512) 387-5953. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers.

• All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.